Shipping policy
We ship orders placed through our online store from Italy to Italy, countries within the European Union and many international destinations.
Shipping Costs
Shipping costs are calculated based on the destination and weight of the order and are always clearly displayed at checkout before the purchase is completed.
For some destinations, free shipping is available when the order reaches the threshold indicated at the time of purchase.
Shipping Times
Orders are normally prepared and handed over to the courier within 1–2 business days after payment has been received.
Estimated delivery times are:
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Italy: 3–5 business days
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European Union: 3–5 business days
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Non-EU Europe: 5–8 business days
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Rest of the world: 5–8 business days
The times indicated are estimates and are not guaranteed. Delivery times may vary depending on the destination, courier, public holidays, customs checks or other circumstances beyond Gold Soundz's control.
When available, you will receive the shipment tracking number by email.
Packaging
We take particular care when packaging our records.
Vinyl records, CDs and other music formats are packed using packaging suitable for their nature, with particular attention to protecting products from impacts, bending and damage during transit.
For vinyl records in particular, we use suitable protective materials and packaging to reduce the risk of damage to the sleeve and record during shipping.
If your parcel arrives visibly damaged, we recommend, whenever possible, reporting the damage to the courier upon delivery and taking photographs of the parcel before opening it. Please then contact us as soon as possible at [info@goldsoundz.it], attaching photographs of the packaging and the product.
Shipping to Non-EU Countries
For shipments to countries outside the European Union, customs duties, import VAT or other charges may be imposed by the authorities of the destination country.
Any customs duties, taxes and related charges are the responsibility of the recipient, unless otherwise stated at the time of purchase.
Delivery times to non-EU countries may also be longer due to customs checks.
Delivery Problems
If your shipment is marked as delivered but you have not received the parcel, or if your order does not arrive within a reasonable period compared with the estimated delivery times indicated above, please contact us at [info@goldsoundz.it].
We will check the situation with the courier and do our best to resolve the issue.
In the event of damaged, lost or non-conforming products, Gold Soundz will handle the situation in accordance with the consumer rights provided by applicable law.
Delivery Address
The customer is responsible for providing a complete and correct delivery address when placing an order.
If you realize that you have entered an incorrect address, please contact us as soon as possible. We will do our best to correct it before the order is shipped, but we cannot guarantee that a change will always be possible.
Contact
For any questions regarding the shipping of your order, please contact us at:
Gold Soundz
Via Aspetti 29
35132 Padova (PD) – Italy
Email: [info@goldsoundz.it]